Frequently asked questions

Completely. We're a professionally managed company running licensed, furnished condos downtown — real buildings with concierge and security, no anonymous hosts. You deal with our team start to finish, and you can read real guest reviews before you book.

Usually, yes. Those platforms add about 14–20% in fees on top of the rate — on a $2,000 stay that's $280–$400 gone. Book direct and there's no platform markup and no checkout fee. We won't promise savings on every night, but on 5+ night stays it adds up. Compare any suite's rate on its Book Now page.

Just one night. Weekly (7+) and monthly stays get better rates and more flexibility. Some suites ask for a short minimum during peak summer weeks and big events — you'll see it when you pick your dates.

Everything you need: full kitchen, fast Wi-Fi, smart TV, fresh linens and towels, and usually in-suite laundry plus building gym and concierge. Utilities are in the rate. Exact extras vary by suite — it's all on each listing.

Right across downtown's core — the Entertainment District, the Financial District and South Core, Downtown East / the Garden District, and CityPlace by the waterfront. Every one is steps from the TTC and walking distance to Union Station, the CN Tower, Scotiabank Arena, and Rogers Centre. Tell us where you want to be and we'll point you to the right building.

It's instant — no waiting around. Pick your suite, hit Book Now, check your dates, and reserve right there at our direct rate. We'll send your confirmation and a couple of quick pre-arrival bits (ID and a refundable deposit or damage waiver), then your check-in details before you arrive — usually 48 hours ahead.

Depends on the suite — some are staff-assisted, some are self or contactless check-in. Either way, we'll send full instructions before you arrive, usually about 48 hours ahead, once your booking details are sorted.

Check-in's from 4 PM, checkout by 11 AM. Need a little extra time? Early check-in or late checkout is $40 when we can offer it — just ask and we'll confirm in writing. Heads-up: an unapproved late checkout runs $50 per 30 minutes, and past 1 PM it's a full night.

We hold a refundable $500 deposit (or a payment hold) before check-in — or skip it with a $50 non-refundable damage waiver, your call. A few days before you arrive we'll sort the details and grab a photo of your ID. The deposit comes back after checkout once we've looked over the suite — usually 7–10 business days through your bank.

Direct bookings are non-refundable once confirmed — that's how we keep the suite held just for you. Need to move your dates? Tell us and we'll help where we can, subject to availability and any rate difference.

No pets, sorry. Travelling with a service animal? Reach out before you book so we can review it ahead of time — we'll just need the supporting documentation confirmed before check-in.

Parking's limited, so ask early. When a suite has a spot it's $35 a night; if not, there are paid lots nearby, usually $20–35 a day.